Job Title: Director of Program Operations
Reports To: Executive Director
Supervises: Support Services Coordinator, Outreach Coordinator, Human Trafficking Support Service Coordinator, Family Connections Lead
Exemption Status: Exempt
Starting Salary: $40.000-$45.000 + employee paid health insurance, vacation, and sick leave
River City Domestic Violence Center is seeking a Director of Program Operations. Our agency provides a wide range of services that are specially coordinated for each victim's individual needs. The main objective of River City is to provide immediate shelter and safety for victims of domestic violence and sexual assault. The Director of Operations will ensure that all programs within the agency meet these needs.
Under the supervision of the Executive Director, the Director of Program Operations provides leadership, direction, and support to the Coordinator Team, Advocates, Monitors, Crisis Hotline Advocates, and others assigned. The DPO is responsible for the day-to-day operations of the shelter and family visitation center including maintenance and the delivery of quality services to clients. The DPO manages the operation of programs in accordance with the organization’s Mission Statement and Core Values. Website: www.yanktondomesticviolencecenter.com
Due to RCDVC’s 24/7, 365 days per year operation, the Director of Program Operations position may exceed 40 hours per week. This position is also to be the direct contact of all program staff during client issues and questions, 24/7, 365 days per year; therefore, must be available for staff calls, and emergencies that may arise after hours or on weekends and respond to all calls in a timely and thoughtful manner in accordance with the organization’s Mission Statement and Core Values. Responsibilities also include representing the programs within the community.
• BA/BS degree preferably in human services or related field and at least two years’ experience preferably in the area of counseling. Preference is given to those individuals with experience working in a domestic violence shelter or social service agency.
• Knowledge of domestic violence and sexual assault dynamics and issues.
• Works well with people of diverse cultural, racial, and socio-economic backgrounds.
• Facilitate various types of advocacy.
• Maintain confidentiality.
• Be non-judgmental and non-bias.
• Be able to resolve conflict resolution issues.
• Write and administer grants.
• Maintain non-profit reporting requirements.
• Give and receive constructive feedback to employees and volunteers.
• Provide strong administrative and organizational skills.
• Lead and make decisions.
• Knowledge and skill in computers.
• Be responsible and participate in active problem-solving.
• Effectively handle job-related issues and stress which require physical and emotional stamina.