Fam Day

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To kick off the start of the Peak Tourism Season, Visit Yankton will host an expanded version of last year's inaugural Fam Day event. This year's event will feature nationally-renowned, customer service keynote speaker, trainer & Author, Laurie Guest along with experts from the SD Dept of Tourism, Lawrence & Schiller and local entrepreneur, Mandi Gause.
 

1. Hospitality & Customer Service Training Laurie Guest (Click Here to check out Laurie's speaking style) Laurie is a certified speaking professional, a designation held by less than 12% of speakers worldwide. During a 20-year career in the health care field she became known as the ?go-to source? for customer service training in her industry. Two decades ago she formed her own professional training company dedicated to customer service and staff development. Laurie is a published author who speaks from a practical point of view and is known for her quick wit and slightly sarcastic sense of humor. She will make you laugh with a perfect blend of humor and content that matters to your career.
2. Marketing Research & Analytics Presentation - What's the Difference? Kirk Hulstein, Industry Outreadh & Development Director for the SD Department of Tourism - Mike Gussiaas, Global Marketing 7 Brand Strategy Director for the SD Department of Tourism - Erin Weinzettel, Group Director for Lawrence & Schiller will host a presentation showcasing inexpensive but impactful ways for businesses to make informed decisions about marketing.
3. How to Boost Your Business with Google Business & Trip Advisor: Mandi Gause, Entrepreneur and Small Business Owner of Boston Shoes to Boots & Mike Gussiaas, Global Marketing 7 Brand Strategy Director for the SD Department of Tourism will host a presentation on the benefits of maximizing the potential of your Google Business and TripAdvisor platforms.